Privacy Policy

Introduction

At https://emergency-garage-door-services-houston.easygaragefix.com (hereinafter referred to as “Emergency Garage Door Services Houston,” “we,” “us,” or “our”), we prioritize the privacy and security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Our official website at https://emergency-garage-door-services-houston.easygaragefix.com.
All applications, software, and digital services provided by us.
Interactions between our users and the above-mentioned platforms.
Communications initiated by us, including emails, newsletters, telephone calls, and text messages (SMS).

Please note that this policy does not cover third-party platforms, applications, or services linked to or accessed through our website, which have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

As an Authorized User: If you use any of our applications or services, this policy outlines what personal information we collect and how it is utilized.
Website Visitors: When you visit our websites, we may collect certain data as described below to enhance your experience and provide personalized content.
Communications: We respect your right to privacy regarding communications from us. This includes newsletters, promotional emails, phone calls, and text messages.

Personal Data Collection

We gather various types of personal information, including:

Account Information: Details required to create and manage your user account, such as username, email address, and password.
Payment Information: Credit or debit card details, payment history, and billing addresses, which we process through secure third-party payment gateways.
Financial Information: Transaction records, banking information, and financial data associated with our services.
Purchase Information: Details about products or services you have purchased from us, including quantities, dates, and prices.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information collected through cookies and other tracking technologies.
Location Data: GPS coordinates or other location-based data when you use our location-enabled services or provide consent for location sharing.
Feedback and Reviews: Any comments, suggestions, or ratings you choose to share with us.
Social Media Information: Data from social media platforms when users connect their accounts to our services, including names, profile pictures, and public posts.
Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through multiple channels: user inputs, direct interactions with our services, and automated technologies (e.g., cookies, pixels). Additionally, we may receive personal information from third parties who assist us in providing services, subject to their respective privacy policies.

Cookies

We employ cookies and similar tracking technologies for several purposes, including:

Strictly Necessary: These cookies enable core features of our website, such as login sessions, and ensure the secure delivery of services.
Preferences: We use these to remember your preferences, language settings, and other customizable options.
Analytics: Analytics cookies help us understand how users interact with our site, providing insights for improvement and personalization.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and its purpose:

Account Information: Retained until your account is inactive or closed.
Payment Information: Securely stored for transaction history and fraud prevention purposes, in compliance with relevant regulations.
Purchase Records: Kept for billing, order fulfillment, and customer support, typically up to seven years.
Communication Data: Retained for as long as necessary for customer communication or until you request deletion.

Once the retention period expires or upon your request, we securely delete or anonymize the data.

Your Rights

Depending on your jurisdiction and local data protection laws, you have several rights regarding your personal information:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to request corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): The right to request the deletion of your data, subject to certain exceptions.
Restriction: The right to restrict the processing of your data under certain circumstances.
Data Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.

To exercise any of these rights, please contact our dedicated privacy team at your earliest convenience. We will respond to valid requests within the legally prescribed timeframe.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be prominently displayed on our website, and we encourage users to review this policy regularly.

Contact Information

For any questions regarding privacy, data protection, or this policy, please contact us:

Email: [email protected]
Address: [Provide physical address]

We value your trust in handling your personal information. If you have any concerns or suggestions, do not hesitate to reach out.